If you’re in the business world, you must be struggling with several issues. One of the leading problems faced by a lot of business is poor customer service. Especially if customer service personnel are managing all business phone calls, it becomes difficult to please all clients. Thanks to professional telephone...
If you want your employees to deliver top-notch customer service to your clients, you have to be a great coach to them. Customer service skills are something that needs to be learned and practiced. How you train your staff affects how they treat your customers. You need to develop programmes...
Effective customer service will be evident when you find you are having repeat customers. If you have a lot of earnings that suddenly drop off, then you’ll know you need to do something to pick up the pace as this is a signal to you that customer service needs some...
Starting this year off with some helpdesk services employees New Year’s resolutions and sure-fire strategies with regards to customer service. In recent times, people relate customer service to customer acquisition services and call centers alike. This is particularly because of their high numbers here in the Philippines; not to mention...
It is very important for customer service representatives to use effective outcome questions because they steer the conversation away from the problem and focus on the solution. Skillful outcome questions enable an individual to focus on the way the conversation is headed. The skill lies getting the customer to reveal...
Everyone has to call customer service at some point, and there are some ways to make the experience less painful. MarketWatch’s Catey Hill offers tips on Lunch Break with Tanya Rivero. Photo: iStock / stocknroll
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