West Corporation – Metro Manila – WIPC TECHNICAL SUPPORT SPEC West Corporation – Makati City, Metro Manila Full time BASIC FUNCTION Responsible for providing Tier I support to clients related to issues with assigned business unit products and services; answer incoming client calls involving questions or issues; document all trouble tickets with clear, concise explanations in a timely and accurate manner ensuring adherence to department policies and procedures; provide constant communication to clients on any/all outstanding issues; resolve problems within the scope of responsibility, escalating to appropriate departmental staff any issues that may adversely impact client; contact common carrier and work with them to resolve issues determined to be in their area of responsibility, acting as a liaison between them and the client; update information on trouble tickets as necessary, and close out trouble tickets when clients’ issues have been resolved MAJOR JOB ACCOUNTABILITIES Network Operations Center Funct…
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