VCC Link, Inc. – Philippines – JOB DESCRIPTION Minimum Requirements: Must be a Bachelor’s/College Degree graduate in any field Overall practice of 4-6 years in call center. Preferably with background in Travel Account and strong expertise in uding GDS. practice in handling different accounts. (Outbound Sales, Inbound, Healthcare, Telco, Finance, Logistics, Travel, and Tech) Minimum of 2 years Coach/Team Lead practice Excellent people & CSAT management skills. practice in handling escalation calls. Excellent command on spoken and written English. Strong process flow and people management skills. practice in doing program planning and process implementation Excellent computer skills – Word, Excel & use of the Internet. practice in analyzing data and performance reporting capability to work in a fast-paced, aggressive growth environment. Willing to work extended hours and shifting schedules. RECRUITMENT FIRM SNAPSHOT Average Processing Time 9 Days Industry Human Resources Management/Consulting …
Read more here:: Job Opportunity: Travel Account Team Lead (BPO)