Sitel – Pasig City, Metro Manila – Summary of Primary Job Responsibilities: Assist with analyzing all production change requests that are submitted Confirming approvals and impact of changes Providing Production Control approval for these changes when all criteria are met; follow through on completed items to ensure successful implementation or roll back as needed. Increase the percentage of compliant change requests that are submitted Assist with maintain accurate and complete records of all approved and not approved change requests Provide support to all levels of the management team, associates, and client representatives relating to IT changes Assist with coordinating all IT resources and control conflicts to the IT systems and client impacts Work with the IT Change Management Administrator in making recommendations for improvements to the change management process including following industry Best Practices in Change Management Techniques Constant learning and execution of industry Best Practices in Change…
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