Post Date: – Philippines – JOB DESCRIPTION Qualifications » Excellent verbal communication expertise » Minimum of 1 year Collections practice » Operating effectively in a high call volume environment » Resilience and the capability to persist in contacting customers with outstanding accounts » Excellent customer service and retention expertise » Working expertise of CRM, AR systems and Google apps. Key Responsibilities » Outbound collection calls for overdue invoices » Collect payment by phone or arrangement » Maintain in-depth product expertise » Account assessment » Process escalation to other departments if required » Effective objection handling » Updating and maintaining accurate client notes in salesforce.com » Customer service and retention » Attaining everyday and weekly Call and Cash targets » Adhering to established work flow expertise & expertise » Able to identify issues » High level problem solver » Attention to detail » Able to follow processes and procedures » capability to …
Read more here:: Job Opportunity: Collections Agent | Weekends Off – Day Shift | 24K All-in Pay | Ortigas site
