Trends & Technologies Holding Inc – Metro Manila – Duty Manager Trends & Technologies Holding Inc Keywords / Skills : ITIL Management, Security Information, Incident Management, Incident Manager, Duty Manager, SOC, NOC, Network Operation Center, Security Operations Manager 3 – 5 years Published: 2017-10-25 APPLY Nationality Philippines Industry Function function Education Bachelors/ Degree Posted On 25th Oct 2017 Job Description JOB Job responsibilities: » Supervise TOC operations in conformity with the support and operation policies, protocols and procedures. » Responsible for timely communication and coordinate with clients with regard to service delivery activities, outages, problem resolution and restoration » Conducting performance reviews of team members. » Training and coaching new team members going on board. » Responsible for creating the shift schedules which includes task assignments, training, break, overtime assignment, shift rotations and back up strategies for absent employees. » Reporting t…
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