West Corporation – Metro Manila – ENTERPRISE SUPPORT SPECIALIST West Corporation – Makati City, Metro Manila Full time Job Description – ENTERPRISE SUPPORT SPECIALIST (119912) Responsible for providing Tier I support for systems, applications and network issues by troubleshooting and resolving problems for multiple business units; respond to issues and alarm conditions in a timely manner located on the impact of the issue; troubleshoot and resolve issues in collaboration with internal teams, escalating as needed to resolve problem; ensure platform or system is operating correctly at all times without over-utilizing resources and is recognizing connections with other applicable machines on the network; research call quality issues, escalating as needed to resolve issue; respond to and resolve minor alarms and auto-generated service desk incidents Education * High school diploma or GED required * Associate’s degree in computer science or related field preferred practice * Minimum 2 years practice in a systems admi…
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