Quezon City, Metro Manila – Our mission is to create an open financial system for the world. It helps our customers take part in this system. The support team connects with our customers personally to resolve their issues. They are adept at identifying and communicating customer themes in clear and concise language.Our analysts ensure that customer feedback drives the product. They are great at identifying gaps in documentation and communication and proactively fill them.Our team members enjoy solving problems and shaping the way we provide support. Responsibilities:Manage, prioritize, and respond to customer phone calls Identify common trends within support emails to preempt issues and bugs Monitor transactions occurring on the platform, identify fraudulent activity, and correct transfers when needed Collaborate with the Product Engineering team to identify which issues and bugs require immediate attention Exercise sound judgement when corresponding with customers Utilize phone systems to communicate with custom…
Read more here:: Customer Service Associate Online Financial Account
