IT-Enabled Services/BPO – Metro Manila – Mandarin Lottery Manager IT-Enabled Services/BPO – Makati City, Metro Manila Mandarin Lottery Manager Posting Period: 2018/04/16 – 2018/10/16 IT-Enabled Services/BPO Makati City P 100,000- P 150,00 English, Mandarin Job responsibilities: ? Lead a team to deliver good customer practice in real time ? Establish policies on issues such as the type of games offered and the odds ? Prepare work schedules and station assignments and keep attendance records ? Regularly review key performance indicators and evaluate the performance of operators ? Analyze performance of games and manage overall risk through game settings and configurations ? Resolve customer queries and concerns ? Prepare daily, weekly and monthly reports Requirements: ? Required language(s): English and Chinese (Mandarin) both written and oral ? Bachelor’s Degree in any related area ? Strong analytical expertise and problem-solving capcapability ? Comfortable working in a fast-paced environment, making deci…
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