Zendesk – Metro Manila – Accounting, Finance & Legal Zendesk – Manila, Metro Manila Zendesk is seeking talented, detail oriented Collections Analyst to help manage the global Collection process. The ideal candidate will have the capability to work as part of a team, be a quick learner, motivated and enjoy working in a rapidly evolving environment. High volume collections practice is an advantage. Responsibilities » Follow up with customers via phone and email on overdue invoices and expected payments/commits » Send everyday manual notices and follow up on overdue invoices » Document all collections related customer interactions » Work with Sales, Legal and Finance Ops as necessary to resolve billing issues which has a direct impact to collection process » Resolve tickets queries related to Accounts Receivable /Collections » Weekly Account suspensions reviews » Identify issues attributing to account delinquency and discuss them with management. » Use good judgment in balancing the capability to reso…
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