Ubiquity Global Services – Taguig City, Metro Manila – Job Title: Business Analytics Analyst Presents insight and recommendations to management for decision making and strategic planning. Controls and develops internal/external information sources for business analysis. Ensures that project/department milestones/goals are met and adhering to approved budgets. Extensive knowledge of department processes. Responsibilities: Will be doing analytics to customer experience and operational performance metrics Analyze performance, correlate metrics and drive targeting action plan Provide recommendations to improve account performance Will be doing a deep dive analysis of the performance Conducting FGDs with agents Give presentation of analysis to stakeholders and clients Qualifications: At least 2-3 years of extensive experience in Analytics projects for a BPO company Excellent English communication skills Excellent presentations skills (Powerpoint, Excel etc.) Proficient in analysis and interpretation of data Six Sigma Certifi…
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