Manila City, Metro Manila – The ideal candidate will have a performance-driven mindset and a passion for delivering extraordinary results for our clients. Experience managing a contact center with large call and interaction volumes is an asset. As Vice President of Operations, You Will… Collaborate with various departments and leaders in the development and implementation of strategic plans Manage and drive results for Service Delivery Operations and performance optimization through client-specific internal KPIs and financials Direct and audit to ensure adherence to corporate policies and processes, while honoring client-specific policies & processes Support and drive the Leading HR / Recruitment Services Company culture within their teams and at our campuses Partner with stakeholders across the organization in a collaborative manner to ensure consistency within operations Drive initiatives resulting in positive improvements in margins and the strengthening of enterprise value Build and develop a world cl…
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