Arvato – Quezon City, Metro Manila – Company: Arvato Corp. Requisition ID: 24720 Position Summary: Responsible for monitoring agent Real Time Adherence and generate reports as directed Duties and Responsibilities: Monitor RTA (Real Time Adherence) Application and generate reports for Operations team indicating agents who are not in adherence with their official schedules Distribute daily reports of adherence offenders Day-to-day maintenance of eWFM tool. Ensure that agents’ official schedules, staff assignments, and team assignments are accurate. Ensure that when agents do not work their official schedule (due to sick day, vacation day, etc.) that the exceptions are tracked accurately in eWFM Generation of team meeting schedules, and assisting in the generation of training schedules as required Monitor attendance lines for all business groups and update daily reports as outlined for each staff group Assorted data entry duties or tracking of call data as required by each staff group About Arvato Arvato…
Read more here:: Arvato | Real Time Analyst | Eastwood
