Concur – Philippines – Client Support Representative I – Admin Job ID #: 16598 Location: Philippines Functional Area: Customer Support Department: Global Services-Global Operating Center Manila Position Type: International Full Time Education Required: Not Indicated Experience Required: Not Indicated Relocation Provided: Job Overview: Provides first level support for desktop solution users, which includes assistance with service features, report inquiries, payment inquiries along with navigational support to end users. Documents, routes, tracks, escalates and updates customers on status of issues as required. Responsibilities: Provides quality first tier support, including assistance with service features, reports, and payment inquiries. Document appropriate details of inquiry, notifies customers according to notification schedules and takes timely action including follow-up calls on cases as necessary and escalating appropriately as determined by call flow processes. Utilizes tools an…
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