Acquire Asia Pacific (Phils.) Inc. – Philippines – JOB DESCRIPTION A SNAPSHOT OF YOUR IPRIMUS CUSTOMER SERVICE function To take away that feeling of dread when you have to call a Customer Service department because of an issue or query that “should be” so simple! Customer practice is at the core of our business and culture. We are seeking for smart, capable and empathetic people who excel at communicating over the phone (Inbound / outbound) and in writing, customer runs in your DNA and you are relentless at resolving customer issues the first time. You’ll interact with iPrimus Customers and be a natural at seeing the issue from your customer’s perspective and you are brilliant at tailoring a response for every customer, that suits them. You see difficult conversations as a chance to educate and relate to our customers and not a competition to be won. You’ll delight our iPrimus customers by being someone who is expertiseable, switched on, patient, empathetic and clearly wanting to own and resolve their issue/query in a timely man…
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