STARTEK PHILIPPINES, INC. – Metro Manila – JOB DESCRIPTION 1. Communicates with customer on the phone or via written correspondence to provide information and assistance on product use, hardware or software problems 2. Checks mail, fax and email to provide customer assistance 3. Operates computer/on-line guidelines for the purpose of responding to customer inquiries on function or replacement of defective parts 4. Resolves customer issues on the first call/contact whenever possible without having to transfer caller 5. Completes, processes, and maintains applicable paperwork and records 6. Follows escalation procedures as needed JOIN THE 13,000 STARTEK BRAND WARRIORS! » PAYDAY every other TUESDAY » HMO covers the employee plus two dependents for FREE » PAID Vacation Leaves and Sick Leaves » Unused Sick Leaves are convertible cash, paid out TWICE a year » FREE parking spaces at all sites » ANNUAL Performance and income Appraisal Review for all employees » income package includes NON-TAXABLE allowance » Individual …
Read more here:: Job Offer: PASIG SITE ? Customer Care Specialist ? Start this August ? APPLY NOW