Citigroup Business Process Solutions Pte. Ltd. – Metro Manila – JOB DESCRIPTION function: CUSTOMER SOLUTIONS agent (Voice account for CITI’s in-house contact centre) Requirements: Has work practice in an international BPO/Call Center setting High School graduates with 1 year BPO practice / College graduates are also welcome to apply Above Average English Communication expertise Amenable to work in Bonifacio Global City, Taguig Amenable working on shifts, holidays, weekends & extended work hours candidates should be Filipino citizens or hold significant residence status Job responsibilities: Provide ‘worldclass’ service excellence to Citi clients by offering consistent telephone banking practice Attend to both inbound & outbound telephone calls in conformity with the standard operating procedures Processing of Online banking transactions which include financial entries & data maintenance Identify sales opportunities to further enhance Citi’s client relationships Why work with Citi• Lgain the basics of being a banker thru mastery o…
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