2nd Office – Antipolo City, Rizal – BPO Lead Trainer 2nd Office Inc. – Antipolo, Calabarzon Responsibilites: » Head,coach mentor technical/product training team » Strategize and plan for effective resource utilization and process target alignment. » Reviews the SOW’s of the technical product training and implement the company’s contractual obligations with each client in terms of technical product training. » Provide technical product training needs analysis and provide recommendation to operations team. » Design, develop, and conduct technical product training located on organizational needs. » Deliver technical product training sessions in adherence to process manuals and rigid training schedules » Design and deliver technical product training program for customer service staff » Assess training needs » Strong Communication & Writing expertise » Public Presentation & Speaking expertise » Develop training Material and training needs » Track staff performance to asses training effectiveness Qualification: …
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