Canva – Metro Manila – Off-site Social Media Specialist Canva – Manila, Metro Manila Responsibilities Your function: » Creatively respond to our users’ posts on Canva’s social media accounts: Twitter & Facebook – and ensure that users have a unique and positive user practice. » Monitor other social media accounts: Google+, YouTube, Instagram, and LinkedIn » Report #CanvaDown occurrences to the Customer Happiness Team Lead and appropriate stakeholders, with the expected level of urgency » Occasionally write social media posts – making Canva users aware of current issues and/or updates » Escalate customer tickets reported on social media – to the Customer Happiness Team, and ensure that the loop is closed between user and the team » Attend regular Skype meeting sessions as scheduled by the Customer Happiness Team Lead » Come to the office for scheduled meetings and catch-ups as needed. » Provide continuous support and assistance in completion of ad hoc tasks needed by the Customer Happiness team Ab…
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