Xilium Professional Services Inc. – Iloilo City, Iloilo – JOB DESCRIPTION The Operations agent ensures efficient services to meet clients expectations and needs. Collaborates with team leads and Information technology team for process improvement. Job responsibilities: » Coordinate, manage and monitor processes of business units during the night shift » Improve processes and policies » Manage quality of services to clients » Ensure compliance to HIPAA » Assist in development of strategic plans » Research new technologies and alternative methods of efficiency » Represent the senior operations manager » Communicate process improvements or updates expertise and Appropriate qualifications: » Excellent communication expertise » Strong interpersonal expertise – love working with different people » Can handle multiple tasks simultaneously » Analytical and time-management expertise » Highly organized and has keen attention to details » Flexibility in accepting new tasks and open for growth » Comfortable with technologies » Proactive…
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