Convergys Philippines – Metro Manila – Pooling for Bilingual Agents – Megamall (Korean, Thai, Vietnamese, Bahasa Indo, Bahasa Malay, Mandarin, Cantonese) Convergys Philippines – Mandaluyong City, Metro Manila Full time listing title:Pooling for Bilingual Agents – Megamall (Korean, Thai, Vietnamese, Bahasa Indo, Bahasa Malay, Mandarin, Cantonese) Job DescriptionThe Customer Support Associate I position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of routine problems regarding client’s product or services. Essential Functions/Core Responsibilities ? Ensure service delivered to our customers meets contractual Key Performance Indicator (?KPIs’) ? Clarify customer requirements; probe for knowledge, use decision-support tools and resources to appropriately provide resolution to the customer ? Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opport…
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