SolarWinds – Fort Bonifacio, Makati City, Metro Manila – SolarWinds is currently hiring a Quality Auditor for our Philippines office. The Quality Auditor will join the Quality of Service Delivery (QSD) Team, and be responsible for assessing cases, calls and articles for the global Technical Support Team. You will work closely with the global Support Management team, supporting their initiatives, and providing suggestions and guidance based on your results to ensure they can provide effective coaching and feedback, in order to continuously improve the quality of service of the global support team. You will work closely with the Quality of Service Delivery Manager and team to improve and adapt quality standards to reduce Customer Effort, and continuously improve our Quality of Service. The ideal candidate for this position would have previous experience of quality assessments in a Technical Support environment. SolarWinds is a fast-paced, friendly environment with great scope for growth. Responsibilities Carry out regular quality chec…
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