The Emirates Group – Philippines – Resource Planning Analyst – 180000ME The Emirates Group – Philippines Job Purpose Ensure maximum network resource productivity and efficiency by use of resource planning in order to achieve targeted service levels. Proactively address shift and everyday operational productivity to ensure agreed network call and multi-media service levels are met. Produce staff schedules and rosters for multiple sites across the Commercial Contact Centres network. Key Responsibilities and Accountabilities – Proactively address shift and everyday operational productivity and manage and troubleshoot immediate operational issues in order to maintain network service levels and to ensure impact on customer service across the contact centre and retail office network is kept to a minimum. – Communicate regularly all over the shift with Operations to identify schedule adherence issues and their impact on the business and to agree a plan of action to maintain agreed network and contact centre multi media serv…
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