. Ingram Micro – Taguig City, Metro Manila – **Responsibilities**: I. SUMMARY: The Team Lead, Sales-Transactional is responsible for managing the activities performed by the Support Representatives to ensure sales and organizational goals and objectives are achieved. Through strong coaching, excellent leadership abilities and strategic planning, the TL, Sales-Transactional is responsible for developing and educating the Sales Team on order management, customer service and overall transactional excellence. In addition to serving the customer, the TL, Sales is also accountable to grow and maintain customer relationships, exceed transactional targets and ensure SLAs are managed and achieved. **ESSENTIAL FUNCTIONS**: 1. supervises agent order management and administrative responsibilities Percent of time spent in this area_55%_ Results: Achievement of transactional process SLAs Monitors operational statistics and reporting trends, this includes reports, production statistics and volume projections, and takes appropriate action to e…
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