NICE inContact – Taguig City, Metro Manila – Technical Account Manager Positions NICE inContact – Bonifacio Global City, Metro Manila Technical Account Manager (Levels Associate, I, II, III) Job location: Taguig City, Philippines Our TAMs are seasoned account management and technical resolution professionals who are at the top of their field and are unified in exceeding customer expectations, improving our processes and technology, and meeting company growth objectives. The TAM is responsible for resolving complex problems and providing excellent technical and customer service to specific key accounts. Major Functions/Responsibilities » Develop and maintain an effective and productive relationship with assigned accounts, hold regular discussions to review open issues, understand their contact center and business, know how NICE inContact’s solutions meet their needs, share best practices, determine ways to increase their success, and become their trusted partner and advisor » Provide effective triage and troubleshooting as…
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