Tobit Raphael Sarenas Ibanez – Philippines – Technical Support Rep II Tobit Raphael Sarenas Ibanez – Philippines Permanent Nice to have expertise and practice: expertise of database strategy, basic networks concepts (i.e. DNS, shares, privileges) Your Job responsibilities: 1. With the customer’s best interest in mind, the TSA shows outstanding problem solving and technical expertise to effectively solve customer’s question and / or technical challenge 2. Accurately document all customer interaction, research and resolution. 3. Acquire product expertise to competently demonstrate the products and services we sell 4. Assist customers with installation of product user interface and site navigation. 5. Internal systems expertise such as CRM, billing, admin tools, website and production systems. 6. Provide login, search, uscapability, and technical support for multiple proprietary products and services 7. Provide high quality customer support to internal and external customers via phone, email, and chat 8. Train, …
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