Online Survey Software Market to Expand by USD 5.57 Billion (2024-2028), Driven by Demand for Real-Time Data Analysis, AI Redefining Market Landscape – Technavio

NEW YORK, Nov. 22, 2024 /PRNewswire/ — Report with market evolution powered by AI – The global online survey software market size is estimated to grow by USD 5.57 billion from 2024-2028, according to Technavio. The market is estimated to grow at a CAGR of about 13.21% during the forecast period. Growing demand for real-time data collection and analysis is driving market growth, with a trend towards rise in adoption of ai and ml technologies in survey software. However, concerns regarding quality and accuracy of data poses a challenge.Key market players include Alchemer LLC, Checkbox Survey Inc., IdWeb Srl, LimeSurvey GmbH, Medallia Inc., Methods Group LLC, NICEREPLY, Outside Software Inc., Qualtrics LLC, QuestionPro Inc., SAP SE, SmartSurvey Ltd., SoGoSurvey LLC, Survey Monkey Inc., Survey Planet LLC, Toluna Group, TYPEFORM SL, WorkTango Inc., WorldAPP Inc., and Zoho Corp. Pvt. Ltd..

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Key Market Trends Fueling Growth

Online Survey Software Market: Trends and Opportunities in 2023 The Online Survey Software Market is experiencing significant growth, driven by the increasing number of active internet users and the widespread adoption of digital tools in various industries. Healthcare, Surveys, and Customer Feedback are key areas of focus, with Patient Satisfaction Surveys and Public Opinion polls becoming increasingly important. Modern survey software is now mobile responsive, offering Data Collection and Data-Driven Decision-Making capabilities for businesses of all sizes. Industries like Healthcare, Media, Airline and Travel, and E-commerce are leading the charge, leveraging survey software for Customer Insights, Employee Feedback, and Data Security. Cloud Segment solutions offer Enterprise-Grade and Individual-Grade options, with Real-Time Data Collection and Advanced Analytics Dashboards becoming essential. Trends such as Artificial Intelligence, Automation, Predictive Analytics, and Social Media Integration are shaping the future of survey software. Remote working and Digital Touchpoints are also driving the need for survey software that is Mobile-Compatible and offers High-Speed Internet capabilities. Data Security remains a top priority, with Cloud Segment solutions offering advanced security features. Free Survey Tools and Bias Reduction are also gaining popularity, with Automated Response Analysis and Machine Learning helping to reduce Survey Fatigue. As businesses continue to prioritize Customer Relationship Management, Business Intelligence, and Real-Time Data Analysis, the Online Survey Software Market is poised for continued growth. 

The global online survey market is experiencing a notable growth due to the integration of Artificial Intelligence (AI) and Machine Learning (ML) technologies. This trend is fueled by various factors, including the requirement for more efficient and precise survey data analysis, the demand for real-time insights, and the aim to improve the overall survey experience for participants. By implementing AI and ML algorithms in survey software, data analysis can be automated, saving time and reducing errors. Traditional methods of data analysis can be laborious and error-prone, particularly when managing extensive datasets. By utilizing AI and ML technologies, survey software can swiftly analyze survey responses, detect trends, and generate valuable insights. 

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Market Challenges

• In today’s digital world, Online Survey Software has become an essential tool for businesses to collect valuable data from various sectors such as Healthcare, Surveys, and Public Opinion. However, the market faces several challenges. With increasing Internet penetration and active users, there is a growing need for survey software that is mobile responsive and compatible with social media. For industries like Medical and Media, Airline and Travel, and E-commerce, real-time data collection and analysis are crucial for data-driven decision-making and customer insights. Modern survey software must offer enterprise-grade features like data security, cloud segment, AI, automation, predictive analytics, CRM, BI, and social media integration. SMEs and large enterprises require advanced analytics dashboards to analyze customer satisfaction, employee feedback, and machine learning for predictive analytics. However, challenges like survey fatigue, bias reduction, and high-speed internet access remain. Free survey tools and automated response analysis are essential to overcome these challenges. Moreover, remote working and digital touchpoints require communication and feedback collection through mobile-compatible interfaces. In conclusion, online survey software is a digital tool that offers significant benefits for various industries, but it also comes with challenges. To succeed, software must be mobile responsive, offer advanced analytics, and prioritize data security while addressing challenges like survey fatigue and bias reduction.
• In the global online survey software market, the importance of accurate and reliable data cannot be overstated. As businesses increasingly rely on online surveys to gather valuable customer insights, ensuring the quality of data collected is essential. Quality data refers to information that is free from errors, inconsistencies, and bias. This means collecting complete and representative responses from the target population. Failure to do so can result in incomplete or unreliable data, which may negatively impact decision-making processes. Therefore, online survey software providers must prioritize data accuracy and quality to meet the evolving needs of their clients.

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Segment Overview 

This online survey software market report extensively covers market segmentation by

1. End-user 
• 1.1 Retail
• 1.2 Financial services
• 1.3 Healthcare
• 1.4 Manufacturing
• 1.5 Others
2. Application 
• 2.1 SMEs
• 2.2 Large enterprises
3. Geography 
• 3.1 North America
• 3.2 Europe
• 3.3 APAC
• 3.4 South America
• 3.5 Middle East and Africa

1.1 Retail- The retail segment is a significant and expanding sector within the global online survey software market. Retailers are progressively utilizing online survey software to obtain essential customer insights, enhance the shopping experience, and boost operational efficiency. This software enables retailers to gather real-time feedback from customers regarding product preferences, shopping experiences, and overall satisfaction. Additionally, online survey software is crucial for market research and demographic information collection. Retailers can conduct in-store surveys using mobile-friendly platforms, evaluating store layout, product display, staff interaction, and overall satisfaction. This data assists retailers in identifying pain points, addressing customer concerns promptly, and improving the in-store experience, leading to increased customer loyalty and retention. Online survey software also gathers feedback on post-purchase experiences, including shipping, delivery, and return processes, allowing retailers to optimize logistics and fulfillment operations to meet customer expectations. Prominent retailers, such as Amazon.com Inc, Shopify Inc, and Myntra, have adopted online survey software to gain valuable insights into customer preferences and overall shopping experiences. SurveyMonkey Inc and Qualtrics LLC are notable vendors catering to the retail segment, offering user-friendly interfaces, customizable survey templates, and powerful analytics tools. These advantages are anticipated to fuel the growth of the retail segment in the global online survey software market during the forecast period.

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Research Analysis

Online Survey Software is a digital tool that enables organizations to collect and analyze data from customers, employees, and the public through the internet. With increasing internet penetration and active internet users, online surveys have become an essential component of modern business strategy. Social media platforms have further expanded the reach of surveys, making it easier to gather feedback from diverse demographics. Online Survey Software is used extensively in various sectors, including healthcare for patient satisfaction surveys, customer feedback for e-commerce businesses, employee engagement for enterprises, and public opinion polls. These tools offer mobile responsiveness, real-time data analysis, and data analytics capabilities, enabling data-driven decision-making and customer insights. Online Survey Software is available in both individual and enterprise-grade versions, with cloud segment being the most popular deployment model. The software offers data security, data-driven decision-making, and customer satisfaction features. SMEs and large enterprises alike use these tools to improve their operations, enhance customer experience, and boost employee engagement.

Market Research Overview

Online Survey Software: Modern Solutions for Data-Driven Decision-Making in the Digital Age Online survey software has become an essential tool for businesses and organizations to collect valuable data from customers, employees, and the public. With the increasing internet penetration and active internet users worldwide, the market for online survey software continues to grow. Social media integration, mobile responsiveness, and real-time data collection are key features of modern survey software. The software caters to various industries, including healthcare, customer feedback, employee engagement, patient satisfaction surveys, public opinion, and more. Data analytics, visualization tools, and data security are crucial aspects of enterprise-grade online survey software. Individual-grade software is also available for small businesses and SMEs. The cloud segment dominates the market, offering flexibility and accessibility. Online survey software is used extensively in sectors such as medical and media, airline and travel, e-commerce, and remote working. Data-driven decision-making, customer insights, and employee feedback are some of the primary benefits. Advanced features like artificial intelligence, automation, predictive analytics, machine learning, and real-time data analysis enable organizations to gain valuable insights from their data. Free survey tools and bias reduction techniques are also available to cater to various budgets and requirements. High-speed internet and digital touchpoints have made online surveys accessible to a wider audience, enabling organizations to collect feedback from a larger and more diverse population. Clinical research and life sciences are also leveraging online survey software for data collection and analysis. Despite the benefits, challenges such as survey fatigue, response bias, and data security concerns persist. Addressing these challenges requires a human touch and continuous innovation in survey software technology.

Table of Contents:

1 Executive Summary
2 Market Landscape
3 Market Sizing
4 Historic Market Size
5 Five Forces Analysis
6 Market Segmentation

• End-user

• Retail
• Financial Services
• Healthcare
• Manufacturing
• Others

• SMEs
• Large Enterprises

• North America
• Europe
• APAC
• South America
• Middle East And Africa

7 Customer Landscape
8 Geographic Landscape
9 Drivers, Challenges, and Trends
10 Company Landscape
11 Company Analysis
12 Appendix

About Technavio

Technavio is a leading global technology research and advisory company. Their research and analysis focuses on emerging market trends and provides actionable insights to help businesses identify market opportunities and develop effective strategies to optimize their market positions.

With over 500 specialized analysts, Technavio’s report library consists of more than 17,000 reports and counting, covering 800 technologies, spanning across 50 countries. Their client base consists of enterprises of all sizes, including more than 100 Fortune 500 companies. This growing client base relies on Technavio’s comprehensive coverage, extensive research, and actionable market insights to identify opportunities in existing and potential markets and assess their competitive positions within changing market scenarios.

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SOURCE Technavio